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Frequently Asked Questions
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Branded Canopy Tents offers Free Ground Shipping on all orders delivered within the 48 contiguous states. There are no hidden handling fees for standard transit. For customers in Alaska, Hawaii, or International locations like Canada, custom shipping quotes are provided at checkout to ensure the most competitive freight rates.

Yes. Our most popular comprehensive solution is the Deluxe 10' Tent Package #6a. This comprehensive setup includes:

  • (1) Custom Printed 10x10 Canopy Roof
  • (1) Full-Height Back Wall
  • (2) Side Half-Walls with Support Bars
  • (1) 6ft Custom Printed Table Cover
  • (2) 9ft Double Sided Printed Feather Flags with Hardware

This package is designed for 360-degree brand visibility and is our top-rated choice for professional trade show circuits. The walls can be customized and be printed double sided at an additional cost to elevate branding exposure, curating a fully customized space at events.

Our custom tents are engineered for reliable outdoor performance and long-term durability. The frames are constructed from corrosion-resistant, rust-proof anodized aluminum. Our standard packages include a 40 mm commercial-grade frame, with the option to upgrade to a heavier 50 mm aluminum frame for added strength and stability.

The canopies are made from 600D PU-coated polyester with UV50+ protection to help prevent color fading, along with a waterproof finish designed to withstand sustained rain. For extended setups, we recommend pairing the tent with heavy-duty accessories such as sandbags or weight plates to ensure stability against shifting wind loads.

While our tents are built to be durable, they are designed for event use rather than permanent installation. We do not recommend leaving tents set up outdoors for prolonged, unattended periods. For events spanning days, it is recommended that the tents be safely stored away at the end of each day and set up again the next day.
Yes, our 10x10, 10x15, and 10x20 tents are all fire retardant! Safety compliance is a core feature of our products. Our canopies along with our backwalls are printed on 600D polyester which is fire retardant, water resistant, and UV coated (NFPA-701, CAN/ULC-S109 and CPAI-84). Our canopies also come with a fire certificate inside the corners as we recognize that they are often required by event organizers!
Yes. All prices listed on our website for "Custom Packages" are all-inclusive of the cost for printing and hardware. This includes full-color, full-bleed dye-sublimation printing with unlimited logos, colors, and high-resolution images on the canopy and single sided printing on the sidewalls. We do offer the option for double sided printing as well which can be opted for at the time of customizing your tent package on the product page. Unlike competitors who charge per logo or per "hit," we allow you to print on every square inch of the canopy peak and valence for a single flat rate. We offer free design service as well as free pantone color matching to ensure that the printed material all matches your brand colors!
After the order is placed and the logos and artwork have been received, you should receive the first proof within a couple hours. Our design team will check the artwork and ensure that the resolution and quality is sufficient for printing before the proof is sent. After the artwork has been approved, for our tent packages, the production turnaround time is 7-8 business days and 4-5 business days on shipping. We do however accommodate deadlines and offer expedited production and shipping services at an extra cost. You can let our team know your deadline and we can help guide you through the process to ensure you have everything for your event. We are here to help!
Yes, we offer the products that make up our tent packages separately as well which makes it easy to update your branding, swap seasonal promotions, or replace worn fabric without the cost of new hardware.

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